Warranty
Limited Two Year Warranty
ORR warrants all Gen3, MTB and any other wheels, unless otherwise mentioned, to be free from defects in materials or workmanship for a period of two years after original purchase.
Limited Five Year Warranty
ORR warrants all ONE series wheel to be from defects in material or workmanship for a period of five years after the original purchase.
This warranty only applies to the original owner and is not transferable.
Proof of purchase is required.
Limitations of Warranty
This warranty does not apply to products that have been incorrectly installed and/or adjusted.
This warranty does not apply to damage to the product caused by a crash, impact damage, abuse of the product, non-compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.
This warranty does not apply when the product has been modified.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use.
Wear and tear parts include:
-Bearings
-Brake pads
-Dust seals
-Free hub bodies/driver bodies/pawls
-Spokes
-Nipples
-Rim brake surfaces
-Scratches
-UV fade
-Decals
This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused to other manufactures parts. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/ or authorized by ORR.
NOTE: When sending in an item for warranty, PLEASE remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. If you fail to remove these items, we are not responsible if they are lost or damaged.
Lifetime Crash Replacement Program
ORR wheels are covered by our Lifetime Crash Replacement Program to the original owner. This crash replacement program is, at the discretion of ORR, intended to repair or replace damaged products not caused by a warranted defect in material or workmanship. Program pricing is set at 50% off the retail value of the damaged or replacement wheels. Replacement wheels shall only be sold in sets.
This ORR Lifetime Crash Replacement Program only applies to the original owner and is not transferable.
Proof of purchase is required.
Any damaged wheels must be returned to ORR.