March 23, 2020

Dear ORR Customer – We're committed to following all CDC and governmental regulations and recommendations regarding COVID-19. We want to share with you the steps we are taking to ensure the safety and continued support of our customers during this rare and challenging time. 

ORDER FULFILLMENT 
We've redesigned our fulfillment process so only one team member is assigned to handle, pack, and ship your order. Procedures have been created to ensure proper hand-washing and sanitization of product surfaces while packing orders. Also, you can enjoy free shipping on all orders.

ORDER SUPPORT
Thanks to technology, we're happy to provide continued support and quick responses to your questions – whether that be from our home offices, the couch, or socially distanced rides! 

60 DAY RETURNS

As we enter economically uncertain times we want to let you know we're here for you by temporarily extending our return policy to 60 days on all wheel orders placed between March 23 and April 30. Buy it, ride it, and if you need to return it – just let us know. See our updated returns policy for details.

Stay safe and take care –
Jason and the ORR Team

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